Practice Rules
To make your visit as pleasant as possible and to ensure the best possible care, please observe the following practice rules.
Appointments
Arrive on time for your appointment. If you cannot attend, please cancel at least 24 hours in advance. Late cancellations or no-shows may be charged for the reserved treatment time.
Cancellation policy
Unable to keep your appointment? Please let us know at least 24 hours in advance by phone (030 320 3210), email (post@toplach.nl) or WhatsApp. This allows us to offer the time slot to another patient. Please note that cancellations less than 24 hours in advance may incur a charge.
Identification
Bring valid ID and insurance card to your first visit.
Payment — with dental insurance
If you have supplementary dental insurance, we bill your insurer directly. Any co-payments will be invoiced afterwards. If your dental coverage for the year has been used up and treatments are planned, we kindly ask you to settle the costs at reception. Payment by card or cash.
Payment — without dental insurance
If you do not have supplementary dental insurance, we ask you to pay the treatment costs directly at reception after your appointment, by card or cash. For larger treatments — such as crowns, implants or orthodontics — you will receive a treatment plan with cost estimate in advance so there are no surprises. We use nationally regulated NZa rates.
Waiting room
Please keep noise levels low and set your phone to silent.
Children
Children are welcome. Please do not leave children unattended in the waiting room.
Complaints
Please contact your practitioner or email post@toplach.nl.
Unacceptable behaviour
Aggressive, threatening or disrespectful behaviour towards staff or other patients will not be tolerated and may result in termination of the treatment agreement.